How to Request Your Healthcare Records

Under the law, you have the right to access and obtain copies of your medical records from your healthcare provider (the “licensee”).

• Submit a written, signed, and dated letter via USPS mail to:
  Alicia Ceynar, LPC  210 N Ector Drive #852, Euless, TX 76039

• Specify the Records: Clearly state what you need (e.g., “All records from January 2023 to present” or “Specific imaging results from my July visit”).

• Provide Identification: Include your full name, date of birth, and contact information so the provider can verify your identity.

• Be Aware of Fees: Licensees are permitted to charge a reasonable, cost-based fee for copying and mailing records. They cannot, however, deny you records simply because you have an unpaid bill for the services themselves.

• Timeline: Most providers are required to respond within 30 days.

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Contact the Council

If you have questions regarding professional standards or need to verify a license, you can reach out to the Council directly.

• Visit the Website: Navigate to the official Contact Us webpage on the Council’s site. 

• Select the Appropriate Channel:

  • Email: Best for non-urgent inquiries or submitting documentation.

  • Phone: Best for immediate questions regarding the status of a license.

  • Online Form: Many Councils provide a direct web form for specific inquiries.

• Prepare Your Details: Have the name of the licensee and their license number (if known) ready before you call or write.

Contact the Council

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File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage

• If you believe you have been the victim of a fraudulent business practice in the state of Texas please contact the Attorney Generals Office to file a consumer complaint.

• To file visit the Consumer Complaint portal here

• To learn more about your rights visit here